Motor Claim Handler

Claim

Chonburi, Thailand

Customer satisfaction during and after the claims process
Cost control of the claim payment (ensuring what is due is paid, but only what is due)
Maximizing the recovery opportunity against TP

Comply with Claims Operating Manual in claims reserving, strategy and cost management.
- Handle all claims and make sure that payment for valid claims is made to the claimant.
- Communicate with customers, updating the customers of the progress of their claims.
- Coordinate with the claims call center, surveyor, services providers, Insurer and third party.
- Review survey report and approve surveyor fee followed the agreed timescales.
- Coordinate with repairer for invoice, review and approve payment within agreed timescales.
- Coordinate with Insurer for claim payment and also third party insurer for the loss to complete recovery process.
- Assigning claim assessor for review and approved repair payment.
- Identify potential fraud cases.
Propose candidates for expansion of Surveyor Company and inspector company network to be cover all region of Thailand and meet company target.
Identify and report issues and risks, promptly notify line manager if any potential and actual claims leakage.
Handle customer complaints, aiming to resolve situations to meet customers’ satisfaction.
Reporting and handling of concerns, and compliments from customers and third party with recommended solutions and areas of improvement.
Propose negotiation strategy for large claims
Participate in Claim Project updated.
Provide technical claim in-house training to the company.
Perform other duties as assigned by Manager with fully supporting.
Must follow on ISMS compliance

Bachelor’s degree or higher
At least 3 years of claims experience and knowledge in insurance product
Good spoken and written communication skills (Good in English communication is an advantage)
Ability to resolve complex and complaints case
Travel upcountry
Excellent customer service and negotiation skills
Accuracy and attention to detail
Ability to analyze information
Good administrative and computer skills