FAQs
Which is the insurance company underwriting this policy?
FWD General Insurance Public Company Limited
Will the insurance policy provide coverage for asymptomatic or mild symptoms?
The policy provides coverage for medical expense for hospitalised in-patients based on conditions and symptoms of medical necessity in accordance with the Ministry of Health's guideline. The current guidelines are as follows:
- Having a fever of over 39°C for more than 24 hours
- Breathing rate is more than 25 times per minute (for adults)
- Oxygen saturation is below 94%
- Having underlying disease, which requires close monitoring as per doctor’s diagnosis
- Shortness or difficulty to breath, lethargy, decreased food intake (for children)
Will the insurance policy provide coverage for quarantine expenses?
No, the policy provides coverage only for in-patient medical expenses due to COVID-19, in accordance with the Ministry of Health's medical guidelines.
Who is eligible to use the medical expenses coverage without advance payment upon being admitted to a hospital as an in-patient?
A patient will be entitled to use the medical expenses coverage without advance payment if diagnosed with COVID-19 infection and presenting one or more of the 5 indicative symptoms, whether severe symptoms or mild/asymptomatic as per Ministry of Health's medical guidelines. They will need to present their Roojai Care Card and identification document to use this benefit.
If I am not entitled to use medical expenses coverage without advance payment, can I claim for reimbursement?
You can submit your COVID-19 insurance claim and we will review the claim in accordance with the policy terms and conditions.