Roojai.com, always be there when you need us.
We guarantee to get you help at the accident scene within 30 minutes, in all districts of Bangkok or Amphor Muang of other provinces in Thailand.
Terms and Conditions
- This guarantee is only for accidents occurring in Bangkok or Amphur Muang of any province in Thailand.
- This guarantee is only for fresh claim involving another land vehicle or third-party at scene.
- If we are not able to live up to the guarantee we, in our absolute discretion, will compensate you.
- You must report an accident immediately via Roojai Mobile App or Claim Hotline in order to be eligible for the compensation.
- Time of arrival will start counting from the response confirmation by our member of staff, which is recorded in Roojai Mobile App or Claim Hotline system.
- The consideration of your eligibility for this guarantee is subject to the information of the Accident Investigation Report, the time of accident report, the time of departure to the scene, the accident acknowledgement report, and the time of response confirmation by the surveyor recorded in our system.
- We reserve the right to change the terms and conditions without a prior notice to you.
- The guarantee shall exclude:
- (a) accidents happened on tollways and restricted area where you or Roojai.com are not legally able to access;
- (b) any delay caused, either directly or indirectly, by natural hazards, force majeure, accident happened to our member of staffs, and the enforcement of any laws of Thailand;
- (c) both parties later agree to settle the dispute regardless of a reason; and
- (d) a police officer or any authority schedules the settlement for the parties at the police station after the accident.
Definition
The following definition shall apply:
“accident scene / scene” means the original and first location where an accident of insured vehicle reported to us via Roojai claim app or Claim hotline occurs;
“guarantee” means, subject to the above terms and conditions, the guarantee of our arrival to an accident scene within 30 (thirty) minutes;
“Roojai.com / We / Our / Us” means Roojai Service Co., Ltd. which shall include our members of staff or any other persons appointed by us; and
“you / your” means the driver of insured vehicle which may or may not be an insured.
Updated 18/01/2019
Why you should get insurance coverage with Roojai
10% discount if you have a dash camera
Most providers offer a 5% discount for having a dash camera installed in your vehicle, but Roojai goes further by offering a 10% discount.
Easily claim using Roojai mobile app
Report an emergency or request roadside assistance with just a click on Roojai mobile app. You will share your GPS coordinates with us and we will immediately send help your way. You can also do a video insurance claim and be on the road in just 5 minutes.
30-minutes guaranteed arrival at the accident scene
If you need in-person support after a road accident or a vehicle breakdown, our Roojai Surveyor team will reach your location in less than 30 minutes.
24-hour roadside assistance
Roojai provides 24-hour emergency roadside assistance service throughout Thailand. By selecting this add-on service, you can be sure that you will be in good hands if your vehicle requires towing, or you need a fuel refill, faulty battery assistance, and more. An additional service to make your journeys smoother and more enjoyable.
Monthly instalment payments by debit/credit card or QR payment
Our instalment plan allows you to pay your insurance premium in smaller, manageable payments using your debit or credit card, without affecting your credit limit. We also support QR payments for added convenience.
We offer a 10-instalment plan for motor insurance and a 12-instalment plan for accident and health insurance products.
12-month repair warranty
Repair your vehicle at any of our preferred garages and receive a 12-month quality guarantee. With over 1,600 garages in our network, use our garage finder to locate the nearest one.
100% money back guarantee
We guarantee that Roojai offers you the best price by using a system specifically designed for safe drivers. If you find a better price with the same coverage and terms and conditions, you are entitled to cancel the insurance policy and receive a full refund.
Cashless medical treatment with Roojai Care Card
With the Roojai Care Card, you can access medical treatment across our hospital network without any upfront payment. Simply present your ID and Roojai Care Card, and your medical expenses will be covered according to your insurance plan.*