24-hour Roadside Assistance for vehicle breakdowns

How to claim for the Roadside Assistance?

1. How to claim for the Roadside Assistance?
2. Call our Claims hotline on 02 582 8844 or report your claim through our mobile app.
3. Roojai.com will dispatch a mechanic to help you get back on the road or tow to the nearest garage.

* Call charges may apply. Please check with your telephone provider. Text messages are charged at your standard network rate. We will not pay for the cost of making or receiving telephone calls. Our calls are monitored and/or recorded.

* Should there be any changes to your contact information, please kindly notify us of such changes.

* Here is a summary of our Roadside Assistance Service. Please read the full terms and conditions of our Roadside Assistance Service here

Terms and Conditions for Roojai.com Roadside Assistance Service

Emergency Repair Assistance

If your vehicle breaks down, we will dispatch a member of staff to attempt car repair at the breakdown location. It could be a permanent or temporary car repair. We will cover the following expenses of the staff member:

1. transportation costs to and from the motorcycle or car breakdown location; and
2. labour costs at the motorcycle or car breakdown location.

You can request this service up to 2 times per insurance coverage contract period.

Vehicle Transportation Service

If an RSA event occurs and we are unable to repair your vehicle at the event location, or in case of vehicle immobilization due to no-fuel, we will transport your vehicle to a nearby repair workshop for repair.

1. If the event location is in mainland Thailand and there is a vehicle repair garage within 25 (TWENTY-FIVE) kilometres of the event location:
   1. You can choose any vehicle repair garage in mainland Thailand within 25 (TWENTY-FIVE) kilometres of the event location, and we will pay to transport your vehicle there.
   2. You can choose any vehicle repair garage in mainland Thailand which is not within 25 kilometres of the event location, and we will transport your vehicle there. You will have to pay 30 (THIRTY) THB for each kilometre for your vehicle transportation after the first 25 (TWENTY-FIVE) kilometres.
   3. We will not transport your vehicle to any repair garage that is not in mainland Thailand.
2. If the event location is in mainland Thailand and there is no vehicle repair garage in mainland Thailand within 25 (TWENTY-FIVE) kilometres of the event location:
   1. We will pay to transport your vehicle to the nearest repair garage in mainland Thailand.
   2. You can choose another vehicle repair garage in mainland Thailand, and we will transport your vehicle there. You will have to pay 30 (THIRTY) THB for each kilometre for your vehicle transportation above the distance of the nearest repair garage in mainland Thailand.
   3. We will not transport your vehicle to any repair garage that is not in mainland Thailand.
3. If the event location is on an island under service, we will (acting reasonably) decide which vehicle repair garage to transport your vehicle to, using the following rules:
   1. We will transport your vehicle to a repair garage on that island under service if one exists;
   2. If no vehicle repair garage exists on that island under service, we will transport your vehicle to the nearest repair garage in mainland Thailand.

You can request vehicle transport service up to 1 time per insurance coverage contract period.

Fuel Refill Assistance

If a no-fuel issue occurs, we will dispatch a member of staff to attempt car repair at the event location. Our member of staff will attempt to repair the vehicle by adding up to 5 (FIVE) litres of fuel for a car, and 2 (TWO) litres of fuel for a big bike, to the vehicle fuel tank. We will choose which fuel to provide. The fuel will be appropriate for the vehicle, according to the manufacturer’s specification.

We will pay for:

1. the staff member’s transportation costs to and from the event location;
2. the cost of the 5 (FIVE) litres of fuel for a car, and 2 (TWO) litres of fuel for a big bike, provided at the event location; and
3. the staff member’s labour costs at the event location.

You can request this service up to 1 time per insurance coverage contract period.

Faulty Battery Assistance

If a car battery failure occurs, we will dispatch a member of staff to attempt car repair at the event location. It could be permanent or temporary car repair.

We will cover the following expenses of the staff member:

1. transportation costs to and from the event location; and
2. labour costs at the event location

You can request faulty battery service up to 1 time per insurance coverage contract period.

Locksmith Assistance

If a vehicle entry issue occurs, we will dispatch a member of staff to attempt to gain entry to the vehicle at the event location and repair the vehicle. It could be a permanent or temporary repair.

We will cover the following expenses of the staff member:

1. transportation costs to and from the car breakdown event location; and
2. labour costs at the car breakdown event location.

You can request car locksmith service up to 1 time per insurance coverage contract period.

Updated Date 1st September 2024