Car Extended Warranty Insurance

Who are the insurer and service provider for extended car warranty insurance?

Extended warranty insurance is insured by Muang Thai Insurance Public Company Limited and the service is provided by AWP Services (Thailand) Company Limited.

Who is suitable for extended warranty insurance?

It is suitable for those who prefer genuine auto parts coverage from the car manufacturer for both new cars and used cars, and want to avoid incurring unexpected repair costs.

What is the difference between extended warranty insurance and mechanical breakdown insurance policy?

In a general sense, these are identical forms of insurance coverage for auto parts from a car manufacturer. The biggest difference is that with an extended warranty insurance policy you will get additional benefits such as 24/7 roadside assistance, ability to customise your insurance coverage and selection of relevant dealer car repair garages.

What does extended warranty insurance cost?

We offer three different plans with premium price and coverage to match your needs.The insurance premium is between ฿5,500 to ฿8,500, depending on your desired level of coverage and how you customise your plan.

Which are the available plans and coverage for extended warranty insurance?

What is not covered by extended warranty insurance?

Some people confuse extended warranty insurance with regular auto insurance and to clarify this, extended warranty will not cover any damages that were caused by a car accident. Regular ‘wear and tear’ is also not covered by extended warranty such as car brake pads being worn down after several months of driving. However, if your car brake system failed or the brake caliper failed, these damages would be covered by your mechanical breakdown insurance policy.

Additionally, extended warranty does not cover the following:

• A modified vehicle, outside the specifications and standards set by the manufacturer and with parts there were added by the car owner.
• Deteriorated car parts, shock absorbers, wheel bearings, and rubber components
• Mechanical car noise caused by regular use and deterioration
• Car repair made by anyone other than the manufacturer or repairs that have not been approved by the manufacturer
• Regular car maintenance due to usage: odometer, changing car tires, battery, and consumable spare parts such as windshield wipers, air filters, engine oil, including the change of sound and audio system, entertainment equipment, or spare parts that are not specified in the insurance agreement or are not covered by the manufacturer’s warranty
• Natural deterioration, damage or gnawing caused by animals

What is the waiting period for extended warranty insurance?

Extended warranty insurance does not have a waiting period but the insured car must be inspected before the policy is effective.

When does the car extended warranty insurance policy become effective after purchase?

The policy will be effective after the insured vehicle is inspected and approved.

Can I buy extended warranty insurance for cars that have driven over 200,000 Kilometres?

Unfortunately, Roojai does not provide coverage for cars that have driven over 200,000 kilometres.

Can I buy extended warranty insurance for used cars?

Yes, Roojai will provide coverage for both new and used vehicles as long as their odometer is below 200,000 kilometres

How to make an insurance claim for extended warranty insurance?

You can report to Roojai and submit the following documents at your own expense within 30 days from the event date:

• Completed claim form
• Copy of the insured ID card/passport
• Copy of the car registration manual
• Copy of the car manufacturer’s warranty card (if any)
• Other documents requested by the company as necessary

What is the roadside assistance service offered with extended warranty insurance?

Roojai offers 24/7 roadside assistance. The service includes the following benefits

• Emergency car repair assistance: up to 2 times per contract period
• Vehicle transportation service: up to 1 time per contract period
• Fuel refill assistance: up to 1 time per contract period
• Faulty battery assistance: up to 1 time per contract period
• Locksmith assistance: up to 1 time per contract period

Please read the full terms and conditions of our roadside assistance service, here

How to request roadside assistance service after a mechanical breakdown?

Call our Claims hotline on 02 582 8866 or use the Roojai Mobile App.Roojai will dispatch one of our claim experts to help you get back on the road or tow your vehicle to the nearest dealer car garage for repairs.

How to use Roojai Mobile App with my extended warranty insurance?

When you experience a mechanical breakdown, you may use our mobile app to request help such as towing or other forms of roadside help. Roojai Mobile App is the easiest way to manage your policies, report a claim, request roadside assistance, renew your policies, redeem your rewards and refer your friends.

Free download on iOS and Android.

When is the insurance policy terminated?

When one of the following events occurs, whichever comes first:

• at the end of the insurance period as stated in the policy schedule
• the vehicle age (no. of years) and mileage are as above the limits stated in the policy schedule
• the company has paid compensation equal to the sum insured
• the vehicle has additional modifications, outside the specifications and standards set by the manufacturer
• the vehicle is used for racing or racing purposes, or used in driving lesson at a driving school, or used for rental, as a taxi or for public transportation

Can I cancel my insurance policy?

Yes, you are entitled to cancel your insurance policy by notifying us in writing and you will receive a premium reimbursement according to the short-term premium schedule specified in the policy.

You are entitled to cancel the policy if you have never reported any claim for the extended warranty insurance before the cancellation date.

Read the full terms and conditions for the extended warranty insurance, here