Health Insurance & Car Insurance Claim by Phone Hotline

Report your insurance claim by calling our 24/7 claim hotline on 02 582 8866. Our claim team will resolve your claim quickly and efficiently. If you have any enquiry, contact the claim handler directly during normal work days, Monday-Saturday (9.00-18.00)

Required information when reporting a claim

1. Details of the person reporting
2. Policy number
3. Car plate number
4. Make and model of the insured vehicle
5. Date and time of the car accident
6. Exact location where the accident occurred
7. Description of the accident

In case someone is injured, you should call an ambulance before calling the insurance company.

When a third person is at fault and admits their fault, you should ask for written evidence of the confession, together with a copy of their driver license.

If you are not sure about the party at fault, call us immediately and wait for the surveyor to arrive. Do not admit any mistake or agree to make any compensation.

Report a claim for Cancer or any skin cancer by calling 02 582 8855 and press 2 for the correct extension. Our claim team will resolve your claim quickly and efficiently. If you have any enquiry, contact the claim handler directly during normal work days, Monday-Saturday (09.00-18.00)

Claim consideration period

The company shall pay compensation within 15 days from the date the company has obtained complete and accurate evidence of loss or damage. In the event of the insured party’s death, the company shall pay to the beneficiary named in the Schedule and/or in the renewal warranty.

In the case that there is any suspicion that a claim does not comply with the insurance coverage agreement of the Policy, the waiting period may be extended as necessary but not exceeding 90 days from the date the company gets claim evidence in a complete and correct manner.

Claim and Evidence Submission

1. Cancer

1.1 Compensation benefits in case the insured gets diagnosed with Non-Invasive Cancer or Invasive Cancer as defined in the insurance coverage document for the first time.

The company shall pay compensation as per the sum insured stated in the Schedule and/or the renewal insurance certificate, after which, the Cancer insurance coverage under this policy will be terminated. The insured, or representative of such a person, depending on circumstances, must submit the following documents or evidence at their own expense to the company within 30 days of getting the results of a medical diagnosis.

• The company’s completed claim form
• Medical reports that identify symptoms, the results of a diagnosis and medical treatment
• A copy of an ID card or passport of the insured
• Laboratory biopsy results
• Other documents requested by the company as necessary (if any)

1.2 Death benefits from Cancer

If the insured, or representative of such person, depending on circumstances didn't claim for compensation benefits and then the insured person died from Cancer, the beneficiary, or representative of such person, depending on circumstances, must submit the following documents or evidence at their own expense to the company within 30 days from the date.

• The company’s completed claim form
• A copy of a death certificate
• A copy of an autopsy report certified by the police (the case owner) or the organization that issued the report.
• A copy of the police journal certified by the police (the case owner)
• A copy of an ID card or passport and the house registration certified death status of the insured
• A copy of an ID card or passport and house registration of the beneficiary
• Other documents requested by the company as necessary (if any)

2. Any Skin Cancer

Skin Cancer means any Skin Cancer, except Malignant Melanoma at the Stage II or above classified by American Joint Committee on Cancer.

The Cancer policy has extended the coverage of Skin Cancer, during the period in which this insurance policy becomes effective and after the waiting period 90 days from the policy inception. If the insured gets a medical diagnosis of having Skin Cancer as defined in insurance coverage document for the first time, the company shall pay compensation as per the sum insured stated in the Schedule and/or the renewal insurance certificate. The insured must submit the following evidence at their own expense to the company within 30 days of getting the results of a medical diagnosis.

• The company’s completed claim form
• Medical reports that identify symptoms, the results of a diagnosis and medical treatment
• A copy of an ID card or passport of the insured
• Laboratory biopsy results
• Other documents requested by the company as necessary (if any)