Car Replacement

Terms and Conditions

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Registration and Service Fee

• You need to pay a membership fee in advance to be able to use the service when you need, which is the initial car replacement service additional cost paid upon purchasing voluntary car insurance.
• For car rental during repairs, there is no cost* for the first 15 days and ฿599/day after 15 days.
• If you are not at fault, you agree that Roojai will manage the recovery of your loss of use from the third party at fault.

Benefits

• Car rental service price is lower than the market, which is ฿1,000/day on average. Free delivery and pick up of the rental car at a location confirmed by Roojai for car rental service during repairs covered by the insurance conditions.
• The rental car will include a type 1 car insurance coverage without extra charge.
• The deposit for the rental car using Roojai service is lower than the market average.

Restrictions

• The driver must be 21 years or older.
• Service available only inside network areas (validated during the purchase process).
• Not allowed for commercial or illegal purposes.
• The rental period is counted in hours, starting when the car pickup is signed (24 hours counted as 1 day).
• You must request the car rental service 3 working days in advance.
• For extension of the car rental period , you need to inform Roojai 24 hours in advance on working days.
• For cancellation of the car rental, you need to inform Roojai 24 hours in advance on working days.
• You can not specify a car model to rent.

To request the car rental service, please provide us the following information:

1. Your name and the car replacement service reference number
2. Your phone number
3. The case you would like to request the service for
4. Car rental location area for pick up and return